Enhancement to gathering "Feedback" from the Knowledge bot

  • 29 September 2021
  • 2 replies

Userlevel 3

The current “Feedback” tab of the KC bot doesn’t provide options for customization to let our users know what the feedback is for, ACK - what happens once feedback is submitted. 

Consider addressing the following requests - 

  1. Provide an option to customize the text in the box before entering the feedback
  2. Customized ACK message after submitting the feedback

A good reference for these requests would be the flexible text options in the “survey” type engagement setup.



2 replies

Userlevel 6

Hello @catchprakash, thank you for your post. Will have our Product Manager look into this and get back to you. 

Userlevel 5

Hi @catchprakash  We will consider this for our next list of enhancements. Thanks for the feedback.