The current “Feedback” tab of the KC bot doesn’t provide options for customization to let our users know what the feedback is for, ACK - what happens once feedback is submitted.
Consider addressing the following requests -
- Provide an option to customize the text in the box before entering the feedback
- Customized ACK message after submitting the feedback
A good reference for these requests would be the flexible text options in the “survey” type engagement setup.
Hello@catchprakash , thank you for your post. Will have our Product Manager look into this and get back to you.
Hi@catchprakash We will consider this for our next list of enhancements. Thanks for the feedback.