Acknowledged

Engagement should keep appearing until user clicks Got it! or closes it

  • 23 April 2021
  • 3 replies
  • 76 views

An engagement (bar/dialog/guide) should remain visible till the user clicks the X to close the
engagement, or clicks *Got it *button on the engagement. This should be possible without using an overlay. 

Also, the engagement should not reappear once the user has interacted with the guide (closed it or clicked a button). 

This ensures that the user keeps on seeing the guide on a non-intrusive format but is not blocked to take other actions on the page. 


3 replies

Userlevel 7
Badge +2

@ruso thank you for sharing here. We will take a look into it.

Userlevel 5

@ruso  Can we consider using KCBot with this engagement calling for the users attention? This helps draw users attention without being intrusive. 

@ruso  Can we consider using KCBot with this engagement calling for the users attention? This helps draw users attention without being intrusive. 

 

Thanks for the idea skalle; but we want the information to be displayed upfront. Our data shows that when the information is hidden in the KC bot, the click through rates drop dramatically. 

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