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Engagement enhancement - Badge launch option for all engagement types

  • 14 August 2021
  • 2 replies
  • 24 views

Userlevel 3
  1. Using a badge to launch an engagement is a better option to avoid an intrusive experience for a user. It is currently supported only for the “Guide” type. Enable it for others - Dialog, Slider, and Survey.
  2. Configuring the tooltip for a badge needs some enhancements - provide the same option as the tooltip for a KC bot.

2 replies

Userlevel 7
Badge +2

@catchprakash Thank you for sharing this here, we are looking into it.

Userlevel 3

Great idea! I wanted to create a slider engagement yesterday that launched with a badge. Was disappointed that Guide was the only option.

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