Drilldown option for Users/Accounts in KC bot Analytics.

Related products: PX Analytics

As we all know that, with one of our latest releases, We now have the option for KC bot analytics. We can see how many users/accounts viewed the particular Article or Engagement of the KC bot.

But the only thing we don’t have is the option to drill down to Account or User level, to see who are all viewed the particular Article/Engagement.

It would be really awesome if we can have the option to Drill down to User/Account level in the Knowledge centre Bot Analytics.

 

 

Thanks,

Shireesha.

cc: @christopher_sanderson 


I agree. We should also add the ability to see how many clicks each user had inside the KC Bot and how many searches they performed within a specific time period. The capacity to view how many unique users each KC Bot had during a specified time period would be helpful as well.


No StatusImplemented