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Additional user info in survey engagement analytics

  • 3 November 2021
  • 0 replies
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  • Gainsight Community new member
  • 2 replies

Email Performance analytics literally provide all attributes displayed in the Audience Explorer section. However, the Survey Performance report only provides Email, Comment, Rating, Account, Url and Date the survey was completed. We would like access to the same amount of user information in both the Survey Performance and Email Performance so that, without needing to cross-reference the Audience Explorer data we can: 

  • better understand who the user is and why they may have given the score they did.
  • pick up trends by looking at all the data across all respondents

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