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Additional matching criteria for Company Person Connector

  • 29 May 2020
  • 1 reply
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Userlevel 3

It would be create if we could add additional criteria to the Company Person connector for PX. Preferably, the ability to select any field for matching, though at the very least, account or name fields would be an improvement

As-is today, this connector, and as far as I’m aware all other person matching in Gainsight, only uses email address as the identifier, but this isn’t ideal.

When it comes to the PX connector in particular we notice this limitation, as we sometimes have multiple users related to a single email address (agent@comany.com) or a single person, who has a user on multiple related accounts.


1 reply

Hi Tyler,

This is a recent enhancement , admin can select unique identifiers from Person object, below document explains how to configurePerson_Resolution_key_Configuration

 

 

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