Acknowledged

Ability to trigger a survey engagement via badge or other engagement

  • 8 June 2021
  • 7 replies
  • 83 views
Votes
C
Rank
Userlevel 3

In many cases we want to launch survey engagements in a less intrusive way via badge or other engagement. For example from a tooltip step which embeds a button for users to click to launch the survey guide.

 

7 replies

skalle
Rank
Userlevel 5

Hi @chunmeilu  We have added this to our roadmap and will be picking this as soon as we get our new Engagement Editor going so that we dont add more features on the current editor and only to start creating more parity  between the editors. 

You should see that turned around sooner

C
Rank
Userlevel 3

In many use cases we would like to launch the survey next to the UI/feature in the application which is related to the survey itself. Having it in KCBot will lose this connection.

sai_ram
Rank
Userlevel 7
Badge +2

@chunmeilu One more suggestion I wanted to explore was if you have considered using KCBot to have this engagement so that you can launch it in a non intrusive way whenever user wants to respond. Having a badge with KCBot can help call for user attention that there is a action pending.

@chunmeilu did you get a chance to view the comments here? 

skalle
Rank
Userlevel 5

@chunmeilu One more suggestion I wanted to explore was if you have considered using KCBot to have this engagement so that you can launch it in a non intrusive way whenever user wants to respond. Having a badge with KCBot can help call for user attention that there is a action pending.

C
Rank
Userlevel 3

skalleCan you elaborate the idea?  Basically we would like to launch a survey engagement from a badge.

skalle
Rank
Userlevel 5

@chunmeilu Have you considered redirection to URL on close of engagement as an option for this?

sai_ram
Rank
Userlevel 7
Badge +2

@chunmeilu thank you for sharing, Hope this should exists in the  road-map, I will confirm and get back to you.

Reply


Terms & ConditionsCookie settings