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Ability to set labels via UI to limit the search scope of Zendesk articles

  • 23 March 2021
  • 1 reply

Userlevel 5

Posting on behalf of customer: 

Currently, we need to issue an API to setup labels to limit the search scope of Zendesk articles. But it would be great for user experience if we have the ability to add the same via UI itself in the Zendesk Integration dialog, or within the Knowledge Center Bot setup.

1 reply

Userlevel 7
Badge +2

@srinivas myakala thank you for brining this request here. Let me check the road-map and get back to you on this.