Customer ask : If we can have the ability to mark in cc to a cross-functional team for email engagement. This will help them to increase the visibility for other team.
For example: In case the product team have triggered an email engagement for all the Admin users they would like to mark in CC the associated CSM.
If we can have cc option in email setting.
Hey Gainsight team - Any updates on this one?
Hi@Ekta Kumari and @YarivZur , we have added this to our roadmap.