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PX Product Ideas

Share all ideas or product feedback that will improve the PX application here.

  • 76 Topics
  • 160 Replies

76 Topics

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shushuy Shoshin

Feature Request: Ability to stop gainsight
No Status

I've tried different ways to stop Gainsight PX tracking because right now the data we are gathering for a few scenarios is not accurate. Is it possible to request a way to stop Gainsight PX to send all kind of information?

60 4
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2 days ago
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shireesha_reddy Gainsight Employee: Shoshin

Manually Edit User or Account Attribute VALUES in Gainsight PX
No Status

USE CASE:I have a custom account field for companies who’ve elected to NOT receive engagements. So I want to edit the attribute value for the specific accounts based on customer feedback whether they should receive the Engagements or not, and this can be used as a rule in audience criteria in the En...

43 2
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4 days ago
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adrienne_long Gainsight Rookie

Knowledge Center Bot Feedback Tab Customization
Under Consideration

We've noticed that the knowledge center bot is a bit rigid in its customization options right now. We would like to be able to change the options in the Feedback tab since the current options listed aren't well suited to our needs. We do feedback through other integrations right now so we...

37 4
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5 days ago
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jaap_groen Shoshin

Dynamic Checklists/Progress Bar engagement type
No Status

We're looking for a way to integrate gamification elements into our PX onboarding flow, and checklists and progress bars generally work very well for this.Although the KC Bot will show a checked box for every engagement a user completed, we would like to incorporate this more prominently into our en...

19 1
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5 days ago
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julie_pinto Team Captain

How to prioritize product areas to improve for new users
No Status

I have a relatively simple use case to share. It seems obvious, but we hadn’t yet used PX analytics this way, so I thought I’d share! Every quarter, our product team has many features/improvements they could work on, but it’s not exactly simple for our customer success team to prioritize which ones...

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9 days ago
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avinashthorthi Gainsight Employee: Shoshin

Faster Email engagement scheduler with higher frequency
No Status

Hi team and @alextran , It would be better to serve the customers if we have the time gap in sending the emails using the engagements to the end users in our PX. As of now the time gap for sending the emails is few hours roughly 4 hours.  We had come across scenarios where the customer wants to send...

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10 days ago
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alextran Gainsight Employee: Veteran Rookie

Knowledge Center Bot Analytics & Article Views
No Status

Posting on behalf of a customer - It would be great to have analytics on the Knowledge Bot. The use case is that they have Zendesk integration with the knowledge base. Having the ability to see which articles are being viewed, for example, would allow for better insights on where customers/users nee...

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13 days ago
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adrienne_long Gainsight Rookie

Integrated Chat Support through Zendesk
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We were hoping to get integrated chat support via an engagement which would link through to Zendesk to create a ticket and allow for our support staff to chat live with Users who need assistance.

45 6
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13 days ago
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alextran Gainsight Employee: Veteran Rookie

Bookmark / Pin Articles on Knowledge Center Bot
No Status

Posting on behalf of a PX customer - Currently, the Bot allows PX users to add articles via URL to the bot. However, it would be great for users to have the ability to pin or bookmark their own articles on the Knowledge Bot.  CC @mickey  

15 0
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13 days ago
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ajrufer Gainsight Rookie

PX: retrigger engagement if user hasn't engaged with CTA
No Status

Thanks @harshibanka. We will go with the basic show attempts for now. In the future, I'd love to see PX offer more options to retrigger an engagement if the user hasn't engaged with the CTA. I definitely think it would be helpful to have the analytics that are tied to an engagement becom...

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16 days ago
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shireesha_reddy Gainsight Employee: Shoshin

Dynamically enabling IP masking through script in PX
No Status

USE CASE:Currently in the PX we can be able to mask the IP address by using the UI only which will be applicable to all the users of the specific product. But How about having a feature like enabling the IP masking dynamically (by using the JavaScript code). By having a feature like this we can appl...

15 0
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16 days ago
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link_black Gainsight Employee: Team Captain

Feedback module in Gainsight PX
No Status

Posting this on behalf of a customer... ------------------------ It would be good to have the possibility do dispatch notification emails based on issue "type". Right now we have one address that receives all the submitted feedback, and we do the dispatching manually – issue to support,...

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18 days ago
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cfetter Gainsight Employee: Shoshin

How to Know If Your Product Instrumentation is Out of Date
No Status

I was reviewing Gainsight blog content and came across this great piece from our VP of Growth, Travis Kaufman. Posted last month, but give it a read if you haven’t checked it out yet. https://www.gainsight.com/blog/how-to-know-if-your-product-instrumentation-is-out-of-date/  

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18 days ago
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ikranjcec Veteran Rookie

Feedback module - export data
No Status

Hi,when exporting data from Feedback module, the table does not contain any data about the customer. Only the feedback itself, and when was it left.  It would be helpful to get list of all attributes, same as you have on other exports in PX. Not having all information makes it hard to make any deep...

21 2
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19 days ago
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chriscuss_unity Shoshin

Select recipients from a list when sending emails via Email Assist
No Status

Description: When you're sending an email as part of a CTA using the Email Assist feature, the ''To'' field is not prepopulated. You have to actually remember the recipient's names/emails and manually type them in. It would be useful for a list of the Org's End Users to appear and for us to have the...

24 0
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24 days ago
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avinashthorthi Gainsight Employee: Shoshin

Ability to automatically send emails to survey responses
No Status

Hi Team,​It would be better for the product to have the feature of sending the email for participating in the survey automatically as soon as they complete the survey instead of scheduling all those mails at once.​I request you ​@harshibanka  to please take a note of this feature as it is something...

18 0
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26 days ago
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jaap_groen Shoshin

Engagement templates
Planned

Currently, when saving an engagement as a template it will only save the layout of the engagement when applied to a new engagement. It would save us time if we could either copy an engagement, that takes all the settings such as audience and scheduling into account, or have a template include all o...

31 7
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1 month ago
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alextran Gainsight Employee: Veteran Rookie

Tracking Multiple CTAs on In App Performance Reports
No Status

Posting on behalf of a customer: On guides, there are multiple links that we want to track. Instead of having a general "CTA" column in In App Performance, it would be great to have deeper analysis on which links are clicked into.

18 2
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1 month ago
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shireesha_reddy Gainsight Employee: Shoshin

Display Comment box in the Feedback section according to the scores in the NPS survey Engagement in
No Status

With the current design In the NPS survey Engagement feedback section, Users are allowed to give comments or reviews for all the scores. Unlike it, Can we make it possible to give reviews only for particular scores? Eg Usecase: When the customer gives the rating between 8-10, Then only the comment...

15 1
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1 month ago
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alextran Gainsight Employee: Veteran Rookie

Suggested Product Mapper - Bulk Backfill
No Status

Posting on behalf of a current PX customer. The new suggested mode is pretty accurate in analyzing the code well and creating an intuitive hierarchy. It also saves a lot of time and effort from manual mapping. Something great in addition is a way to automate backfilling, or at least bulk backfilli...

17 3
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1 month ago
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michael_sweeney Gainsight Employee: Team Captain

Generate URL to launch an Engagement from a Link.
No Status

I was speaking with a customer earlier who would like the ability to generate a link for an engagement to then be able to launch Engaggement via a link. As of now the only way to show an engagement on demand is by using the Knowledge Center Bot. This has come up a few times now, do we see in the f...

23 3
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1 month ago
lila_meyer Gainsight Community Manager

PX UI feedback: make gray buttons more visible
No Status

When building an engagement, there are several light gray buttons that are barely visible in the app. I was building a Slider and nearly missed the option to copy a slide (very helpful!), and I didn't see how to re-order the slides (also great!) simply because the icons for these actions are to...

12 2
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1 month ago
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michael_sweeney Gainsight Employee: Team Captain

Wanting to change text on button of first slide of an Engagement.
No Status

We were speaking with a customer earlier today who would like the ability to change the text of buttons in an engagement. The below exampe is the first slide of a guide and in this use case they would like the text to read "Show Me". At this point I understand that this is hardcoded in t...

44 2
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1 month ago
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lauraramosrp Shoshin

Feature request: dialog audience based on survey score
No Status

I wanted to create a dialog directed to those who scored us low on an NPS survey we previously sent out, but I was surprised to see this option doesn't exist (yet). For now you can only use Survey scores as an audience rule for email engagements. It might be an idea to introduce this for all en...

18 2
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1 month ago
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avinashthorthi Gainsight Employee: Shoshin

Ability to resize the widget window in the dashboard
No Status

Recently, i cam up with this idea after taking a glance at a ticket which helps the customer to customize the size of the widgets in the dashboards they view. It would be user friendly as some data might be difficult to zoom and to help the customer understand the analytics in the widget.

10 0
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1 month ago

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