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PX Product Ideas

Share all ideas or product feedback that will improve the PX application here.

  • 115 Topics
  • 268 Replies

115 Topics

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cjacksonfe Gainsight Rookie

Multi-Stage Features
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It would be helpful if we could create multi-stage features - for example, a process wherein a user has to click to initiate, then enter some text in this box, then click another option, then click submit, that would for the most part constitute a complete “action” for most of my use cases, as oppos...

16 1
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15 hours ago
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shireesha_reddy Gainsight Employee: Rookie

Changing the Emojis in Surveys
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USE CASE:  In PX, with the current design we are not able to change the icons/emojis in the surveys. For E.g, Considering the Boolean survey, we have two emojis with the different expressions. Here is the image, Some of the users, may not want to use the face emojis, as they might come off as racial...

19 0
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16 hours ago
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ajrufer Gainsight Rookie

Repeat displaying an engagement if button hasn't been clicked

I created an engagement to highlight a virtual event in our product. I'd like to be able to show the engagement every week IF the user hasn't clicked on the 'Register Now' button. Is there a way to do this? In the Audience tab, you can select the engagement but then only have th...

52 8
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3 days ago
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shireesha_reddy Gainsight Employee: Rookie

Include "Contains" in URL selection
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USE CASE: Currently in PX, While mapping the features to the Product Mapper, We have to select the exact scope i.e, “URL”.  It would be helpful to have the “Contains” option while adding the URL, it would be a very handy to have a contains option. Sometimes, It’s a bit hard to select/add the entire...

19 1
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3 days ago
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shireesha_reddy Gainsight Employee: Rookie

Ability to show the Target Audience when setting up engagements
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USE CASE: Currently In PX, while setting up the engagements, In the audience criteria, we can apply the rules to filter out the users to whom the engagement should display.  “”It would be awesome if we can see the count of the users after applying filters. I.e, Ability to know how many users are qua...

29 3
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3 days ago
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avinashthorthi Gainsight Employee: Shoshin

Tracking the statistics of articles in KC bot
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Hello team and @harshibanka ,   It would be better to track the stats of the articles that which are being viewed. It would be nice if we can also track which article is being opened quite often and maximum times and which article is being opened minimum.  Presently we only track the stats of the en...

33 3
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4 days ago
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michael_sweeney Gainsight Employee: Team Captain

Targeting email Audience Via CSV
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Speaking with a customer who would like to be able to target an email audience by using a CSV.   Use Case: The use case is that they sent an email to a list of customers (including multiple within an account) from Gainsight and had it come from the CSM. They want to follow up on that email with a Ga...

28 1
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6 days ago
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alb Veteran Rookie

Segmentation Improvements
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I think there are some improvements to be made in the Segmentation engine. Cannot do segments within segments.  This really limits our ability to manage custom audiences and merge them together as necessary for guides or other purposes. Can AND and OR criteria, but cannot do something like this: "ta...

21 1
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6 days ago
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alb Veteran Rookie

Reporting / Analytics feels like it needs an overhaul
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These are the concerns I've been sharing with the PX team for a while now, figured I would share here as well as there are likely others with similar or tangential challenges.  Feel free to share your thoughts here.   Reporting Limitations Have to go to 3-4 different sections of the reporting interf...

38 2
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6 days ago
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khanum Shoshin

Session by country - dashboard
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Can we change the settings for Session by country to add all countries instead of just the top 5?

12 0
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10 days ago
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alb Veteran Rookie

Copy/Paste into Rules Fields
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It’s incredibly painful that I cannot copy or paste into a rules field.  When you’re dealing with hundreds of tenants across various segments, it’s not fun to have to manually do this when groups need to move.  

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11 days ago
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Jef Vanlaer Gainsight Rookie

Calculation of custom adoption metrics
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It would be nice to be able to calculate and trend custom adoption metrics in PX (both global, per account and even per user), for example The percentage of users using a group of selected features (to see what percentage of users uses basic, advanced or expert functionality). The ratio of advanced...

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11 days ago
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Jef Vanlaer Gainsight Rookie

Start knowledge bot from custom button or link
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We'd like to implement the Knowledge Center Bot for our users to start PX tours at their liking. However, the KC button is always covering crucial functionality on our application. It would be nice if we could open the KC bot via a link, so we can add our own custom button in the application for use...

29 1
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11 days ago
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alb Veteran Rookie

Testing Workflow Limitations
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Hi folks, I think there’s a lot of room for improvement in how one goes about building, testing, and deploying engagements.  Some challenges we’ve run into: There is essentially zero testing workflow.  This causes us constant challenges as we have to work in a production environment. You cannot copy...

20 0
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14 days ago
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heilun Shoshin

No Direct connect with Gainsight
Implemented

Currenly PX can only sync with Salesforce Account level which is extreamely limiting, expecially when my salesforce admin is very hesitant to put any more fields to the SFDC account level so it would be nice as you guys start building out PX to make it where Gainsight objects can directly sync to PX...

57 4
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15 days ago
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shireesha_reddy Gainsight Employee: Rookie

Ability to filter the overview of top features per user for one customer
No Status

USE CASE: Currently in PX, There is no option to filter the top features which are used by customer. For Example,  There is a customer called “A1” and there are some specific users for that customer. We need the overall features used by the Users of the customer. The steps needs to follow is, 1. sel...

30 0
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21 days ago
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shireesha_reddy Gainsight Employee: Rookie

Ability to Enable/Disable or modify KC BOT functions.
No Status

Use Cases:  Ability to Enable/Disable the Tabs (On boarding, Feedback) of the Knowledge centre bot. If the user don’t need to go through the on- boarding articles, then it would be better if we have the leverage to turn off the tab. Ability to display the KC Bot to only specific customers cohorts, F...

22 1
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21 days ago
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Jef Vanlaer Gainsight Rookie

Spiderweb charts for product adoption
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In the pre-PX era, we have experimented with usage data from Mixpanel in Google sheets. The following graph proved very useful, both for CSMs to start a discussion with project leads at customers and for our product team to assess the adoption of features (both on global level as for strategic accou...

25 0
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25 days ago
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alextran Gainsight Employee: Veteran Rookie

Customize Emailed Reports
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Regarding the emailed reports that gets sent to PX users, it would be fantastic to customize them.   A Customer Success use case would be for each CSM to receive a report of their respective accounts and usage information. This will help each CSM keep their accounts top of mind weekly/daily.   CC @m...

25 1
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25 days ago
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ikranjcec Veteran Rookie

No end date on engagements
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We have several engagements (10+) that need to be “permanent”, without end date. Right now we put the end date a lot in advance, but what has happened is that some were stopped (as scheduled) and we were not aware. Does anyone else have a similar need?   @link_black 

42 3
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28 days ago
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denver_pm Shoshin

When using the path analyzer our naming conventions are too long to see full name
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Our company uses Gainsight CS and PX. We made our naming conventions pretty accurate so when usage data is passed to CS our CSMs can understand the feature/module that the user interacted with directly. We love the nesting of the module/feature concept in PX, however when integrating with CS that do...

42 4
29 days ago
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dileepnalla Gainsight Employee: Veteran Rookie

How do we mask the URL and prevent them from logging in the URL Tracking
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Use Case: When we have any url and wanted to mask/exclude the part in the tracking, so as to prevent seeing the entire url in plaintext in the 'Recent Activity' of an user. Like reset-password. change-email,set-initial-password We have the feature "Set the filter to mask or exclude...

40 2
29 days ago
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dileepnalla Gainsight Employee: Veteran Rookie

PX: Ease of reporting in PX
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I face the difficulity when customer comes up and say that they have some issue with the reports. Here are the pain points 1. I will not be able to view the customer report that they are pointing to. 2. When customer want to delete the attributes they get an error if it is being consumed either i...

29 1
29 days ago
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caudet Gainsight Rookie

Engagements: Editing tooltip pointer CSS

Hi all, A seemingly simple task, but when editing a PX engagement I can't see how to edit the CSS style for a tooltip pointer, i.e., the little "arrow" attached to the tooltip that points to a specific location on the page. Editing the CSS for the tooltip itself is easy within the Ed...

59 8
29 days ago
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mikewohlwend Gainsight Rookie

Engagement How To: Let the user act in the app, then proceed to next engagement step
No Status

I often interspersed a modal like this in the walk through tool my company used prior to shifting to PX: The users could do whatever they needed on the page, and the modal would persist in a corner of the screen despite minor url changes. When they clicked "Next," the next step would appe...

59 6
29 days ago

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