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PX Product Ideas

Share all ideas or product feedback that will improve the PX application here.

  • 144 Topics
  • 326 Replies

144 Topics

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leslietou

Ability to track text typed in a field w/out custom event
Response from Customer

One thing our team is incredibly conscious of is making sure we’re not taking up precious developer resources for anything other than building our product. I know this is possible through custom events but it would be great to have a way to track text typed in a field (e.g. search query) without the...

23 4
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10 hours ago
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Jef Vanlaer Veteran Rookie

Start knowledge bot from custom button or link
Planned

We'd like to implement the Knowledge Center Bot for our users to start PX tours at their liking. However, the KC button is always covering crucial functionality on our application. It would be nice if we could open the KC bot via a link, so we can add our own custom button in the application for use...

59 3
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20 hours ago
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Chelsea.holfield Shoshin

Bot Badge image added using "Browse" or "Copy/Paste" instead of URL
No Status

Currently the only way to use a custom Bot Badge in the Enablement Engine is to convert it into a URL. It would be great if we had the ability to search for the images on our Desktop instead of having to use another tool to transfer it to a URL. 

20 1
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1 day ago
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Julie-Pinto Gainsight Employee: Rookie

Badge/Hotspot Feedback
No Status

Sharing some feedback on behalf of a customer:  With Badges and Hotspots, sometimes Badges/Hotspots only lead to a Dialog and do not continue into a step by step guide. When this is the case, seeing the terminology “Navigation Bar” and “Exit Button” is confusing because there is no navigation to spe...

14 1
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1 day ago
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katie_b Champion in Training

Enablement Engine/CS Connector
No Status

Our team has uncovered what we feel is a pretty big gap in Enablement Engine usability. We’ve fairly recently launched our first engagments and just this month launched a ‘New CSM Series’ to help onboard our new hires into Gainsight. The PX admin space has analytics on who has completed/viewed these...

22 0
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5 days ago
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link_black Gainsight Employee: Team Captain

Feedback module in Gainsight PX
No Status

Posting this on behalf of a customer... ------------------------ It would be good to have the possibility do dispatch notification emails based on issue "type". Right now we have one address that receives all the submitted feedback, and we do the dispatching manually – issue to support,...

56 4
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6 days ago
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ikranjcec Veteran Rookie

Feedback module - export data
No Status

Hi,when exporting data from Feedback module, the table does not contain any data about the customer. Only the feedback itself, and when was it left.  It would be helpful to get list of all attributes, same as you have on other exports in PX. Not having all information makes it hard to make any deep...

55 4
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6 days ago
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Jef Vanlaer Veteran Rookie

Number of sessions/visits available for filters in retention analysis
No Status

In our retention analysis, we would like to focus on those users who used the software at least 3 times (to exclude those that log in once to see what it is). However, the number of sessions/visits is not available as a filter in the retention analysis. This would be a nice small enhancement in my o...

14 2
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6 days ago
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Julie-Pinto Gainsight Employee: Rookie

Feedback about engagement builder
No Status

Sharing these requests/ideas on behalf of a customer:  More powerful engagement wysiwyg editor without needing to modify css/html More built-in template options OOTB More robust, larger design system (in addition to templates) Saved/branded colors Organized/saved logos, icons, graphics, backgrounds...

12 0
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7 days ago
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Jef Vanlaer Veteran Rookie

Compare 2 filtered groups in retention analysis
No Status

The retention analysis now always compares the filtered group to the full dataset. Unfortunately, that full dataset also contains test setups. Would it be possible to compare 2 filtered datasets (e.g. 1 specific customer against all customers, so with the test systems filtered out)?

13 1
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7 days ago
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alextran Gainsight Employee: Veteran Rookie

Feature Request: Ability to embed emojii-esque survey in an email engagement
No Status

It would be great to have emojis as a feature for email engagements. FYI - @ryankapur from atEvent   In this example,  the email is sent from Confluence regarding a new release. I've attached a screenshot of the survey (and a 2nd screenshot of the page which appears when the user has interacted with...

15 1
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8 days ago
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winston_ps Shoshin

PX Engagements
No Status

Will we be able to merge to different the types of surveys into one engagement.   For example could we have one survey that involves multi choice questions, open text questions, nps survey style questions and CES or Boolean style questions?      

21 1
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8 days ago
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dileepnalla Gainsight Employee: Veteran Rookie

Attribute data for Lead type in PX
No Status

Use case: I have a marketing website, I wanted to know the source of the lead, It will be a good idea to track the lead data by capturing the atttributes.   Current behaviour: User type : Lead, will be tracked when website configured with aprtinsic tag-1 and email is submitted.   So, can we have a w...

21 2
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13 days ago
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Jef Vanlaer Veteran Rookie

Export feature adoption reports
No Status

The feature adoption reports contain very useful metrics, such as user and account adoption rate that give us a lot of insights into how well our product features are used. However, in order to visualize these metrics (see also: https://community.gainsight.com/px-product-ideas-23/spiderweb-charts-fo...

24 1
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13 days ago
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adamrz Veteran Rookie

Notify user when changing a mapped product tied to an engagement
No Status

As someone helping manage the Gainsight product at my company, I want to be notified when I change the name or location of a module/feature in Product Mapper, if it is tied to an engagement.   Today I had the unfortunate experience of changing modules & features in the product mapper without rea...

12 1
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13 days ago
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adamrz Veteran Rookie

Track time on page
No Status

Relatively simple request (though I’m sure not simple to implement ). As a product manager, I’d love to be able to use PX to track time spent on a page so that I can better understand on which pages my users are spending the most time.   If this already exists, I’d love to find it. If not, I’d like...

15 0
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14 days ago
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link_black Gainsight Employee: Team Captain

Allow configured "Segments" to be used anywhere as a filter within PX, not just within the Engagemen
No Status

Posting this for several customers, since I believe this is a great feature request! ------------------ Currently, Segments can only be used for targeting Engagements through Audience Rules and not directly in Analytics. Because of this, customers must use/create custom filters that mirror their S...

50 4
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14 days ago
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Jef Vanlaer Veteran Rookie

Increase number of features in feature adoption reports
No Status

When grouping on features in a feature adoption report, a maximum of 10 features can be selected. Could this number be increased? Our most important product hub currently contains about 20 features we would like to track in one report.

8 0
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14 days ago
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adamrz Veteran Rookie

Filter Engagements Based on CTA clicks
No Status

As a marketer, I want to be able to filter the engagements someone sees based on whether they clicked a CTA in a different engagement.   Use case: We want to notify our users of an upcoming webinar. In the dialog engagement we’re using, we have a CTA to register for the webinar. After we send this f...

10 0
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15 days ago
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Julie-Pinto Gainsight Employee: Rookie

Ability to have multi-question survey w/a series of ratings + open text responses
No Status

Posting a product idea on behalf of a customer. If you think this would be useful to you, make sure to vote for it!   As a user, I want to be able to create a survey that has multiple rating scale questions, e.g., a series of 10 point scale (or even just 5 star) rating questions., with open text res...

29 2
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15 days ago
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shireesha_reddy Gainsight Employee: Rookie

Number of Users as filtering option
No Status

USE CASE: With the current PX design, we don’t have the ability to use the “Number of users and Number of visits” attributes as the filtering fields(In account filters). Even though they are standard/default attributes, we cannot use them in filters. So it would be difficult if we have to filter out...

17 1
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15 days ago
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adamrz Veteran Rookie

Add an option for radio buttons to the multi-question survey
No Status

Right now in the multi-question survey, there are only options for “checkbox” style answers or free form answers.   While I know it’s possible to have the survey restricted to one answer, the UX is confusing, because checkboxes always indicate multi-answers are possible:     Please either add an opt...

21 1
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16 days ago
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adamrz Veteran Rookie

Duplicate features/rules in the Product Mapper
No Status

In the Product Mapping process we often have existing rules or features we want to duplicate but with just a couple of tweaks.   For example, here is a feature that captures pageviews across various, similar pages: I’d love to create a feature similar to this, but with a UI element tagged on it. To...

32 2
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19 days ago
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shireesha_reddy Gainsight Employee: Rookie

Ability to Clone Engagements
No Status

USE CASE:  If we have to create a new engagement with the few changes of already existing engagements, we have to create an another engagement and have to add the all rules in Audience section again. We can edit the previous engagement if we no longer use it, But if we have to use the both, there is...

27 1
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20 days ago
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ikranjcec Veteran Rookie

No end date on engagements
No Status

We have several engagements (10+) that need to be “permanent”, without end date. Right now we put the end date a lot in advance, but what has happened is that some were stopped (as scheduled) and we were not aware. Does anyone else have a similar need?   @link_black 

66 7
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21 days ago

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