Journey mapping can reveal SO much, yet many don't carve out the time to do it. Make it an end of year goal to do a thorough journey map! Watch this webinar to head into that project with a few tips and tricks from Nichole Richards, Director of Client Services at Rosetta Stone, and Tyler McNally, Director of Customer Success at Gainsight. They describe in detail how they work with customers to ensure that product adoption continues to increase.
In this webinar, you’ll get actionable methods to boost adoption by:
- Intelligently mapping the customer journey
- Reaching out at the right time with the right message
- Tracking, analyzing, and understanding usage data to measure improvement
