Our First PX Office Hours | Thank You!

  • 11 December 2019
  • 2 replies

Userlevel 5
  • Gainsight Employee: Veteran Rookie
  • 29 replies

Hi everyone!


We held our first PX office hours yesterday, Dec 10! Thank you to all that joined the call! Here were some of the key questions and topics discussed:

  • Passing NPS survey scores to SFDC
  • Best practices for email engagements appearing correctly on all devices
  • How to target specific users via engagements
  • Setting max number of engagements in a given time frame (throttling)
  • Identifying potential churn risks / red flag accounts

Here is the recording of the call: PX Office Hours - Dec 10, 2019


We will plan on having our PX office hours on a bi-weekly cadence starting the second full week of January. Announcements will be made on this PX Community and in-app dialog in your PX instance!

Hope to see you in 2020!


2 replies

Userlevel 5

Awesome!! Great takeaways from this session! Thanks @alextran and @link_black !


Userlevel 7

@alextran Thanks for hosting this! Looking for many more.