We recently implemented Salesforce Knowledge to track solutions to common workflow questions and troubleshooting scenarios. I'm curious to know if there is any integration or planned integration between Salesforce Knowledge and Gainsight PX. For example, if a Salesforce Knowledge article is created and accepted that information could be used to populate a guide or in-product doc via Gainsight PX without have to manually port over the information.
Best answer by harshibanka
Currently, following options are available:
- Add a link to your SalesForce Knowledge in the in-app engagement/ guide
- Add a CTA type button linking to SF Knowledge
- Add these SF Knowledge Links to the Knowledge Center Bot which users can access any time
For automated population, I'd let @mickey
answer this further