header
Solved

How to fetch insights from Gainsight PX to Salesforce?

  • 13 November 2019
  • 3 replies
  • 127 views

Gainsight is integrated with our Web Application. I want to fetch all the insights regarding the user usage/scorecards etc from Gainsight PX to the Salesforce account. I’d like to know the best way to go about it. 

icon

Best answer by alextran 15 November 2019, 02:20

Hello! @Satwik 

 

Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.

 

PX Public REST API
- Full access to feature/event based usage data
- Full access to engagement usage data
- User/account profile data

Here is the doc for using our REST API: https://support.gainsight.com/PX/API/Work_with_the_Gainsight_PX_REST_API

 

S3 Data Export
- Aggregate level feature/event based usage data
- Aggregate engagement usage data
- User/account profile data

Here is the doc for using the Gainsight PX Amazon S3 integration: https://support.gainsight.com/PX/Integrations/Gainsight_PX_AWS_S3_Integration

 

Let us know if this helps!

View original

3 replies

Userlevel 5

Hello! @Satwik 

 

Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.

 

PX Public REST API
- Full access to feature/event based usage data
- Full access to engagement usage data
- User/account profile data

Here is the doc for using our REST API: https://support.gainsight.com/PX/API/Work_with_the_Gainsight_PX_REST_API

 

S3 Data Export
- Aggregate level feature/event based usage data
- Aggregate engagement usage data
- User/account profile data

Here is the doc for using the Gainsight PX Amazon S3 integration: https://support.gainsight.com/PX/Integrations/Gainsight_PX_AWS_S3_Integration

 

Let us know if this helps!

Hi@alextran

With the help of the REST endpoints, I can get Users and Accounts data like last_login, total hits, number of employees, etc. But what about the dashboard insights/KPI, which give you the aggregate information at one glance in Salesforce? How do I get information like monthly/weekly usage directly from Gainsight, instead of sending basic data to Salesforce (like no of clicks/hits) and computing there?  Is this where Amazon comes in? 

 

Userlevel 6
Badge

You should definitely check out our Amazon S3 connector documentation, since it automatically aggregates usage data on a daily basis in many of the ways you need.

 

I hope this helps some!

 

Link

Reply