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How Gainsight Uses CS + PX to Understand Our Customers

  • 9 June 2020
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It’s no secret that Gainsight “drinks our own champagne,” including using PX to track our clients’ usage of our Customer Success (CS) platform. In these last few months, we’ve seen usage rise for all customers across the board:

  • Weekly Active Users have grown by 21%; CSMs not traveling means they spend more time on Gainsight
  • The use of Gainsight CS has gone up >70% in these past 3 months
  • Average Days Active by users in our product increased >8%

For more insights about how we use PX to understand our CS customers, click here


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