I’m creating a dialog guide-style engagement to walkthrough a reporting feature. It works fine in accounts that have reporting data in them, but in new accounts without any data, many of the elements that I have steps for are not present. In that case, when the user clicks “Next”, PX looks for the next element, can’t find it, and the tour just stops. Is there a way to have PX go to the next element that it *can* find, instead of just stopping?
Best answer by acheslow
So as a workaround I inserted an “Intro” step in the very beginning that is linked to one of the elements that only appears when the account has data. That way, the engagement never shows if the account doesn’t have any data. Still, it would be nice if we had control over the behavior when the next element can’t be found. Maybe options to wait for it, end the engagement, or skip to the next step that can be found.