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Question

Best way to track customers that came back after they churned. (Boomerang Customers)


I am experiencing customers coming back and don't know how to track them in the future as we scale. Anyone know if there is a good way to do this?


2 replies

Userlevel 7
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Hi Helen,

Welcome to the Community! I think you intended this question to be addressed in the context of the Gainsight PX product, is that correct? If so, I've changed the topic associated with this post so we can get some input from the right folks.

Also, if you want to provide a bit more context on what you're hoping to do with these boomerang customers, we can hopefully address the question appropriately.

Thanks,

Lila

Userlevel 5
@heilun thanks for your question!

Could you please give more context around this question?

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