We are trying to use PX with our Zendesk Knowledge Base and want to model the KB such that doc categories show up as Product Mapper modules. We want to know which categories of docs our users spend the most time in.
However, there is nothing in the Zendesk URL to indicate which category a doc belongs to so we would need to spell it out like this (screenshot below), where all doc URLs in the category are shown in the rule for the same feature.
This is similar to the ask from 5 months ago in https://community.gainsight.com/px-product-ideas-23/product-mapping-via-api-37455, I think, but not sure custom events are feasible from Zendesk.
So, two questions:
- Is there an API for the product mapper?
- Is there a better way to handle Zendesk categories in PX?