If a user logs into the application where Web app-tag (Tag-key-2) is configured, we would be able to track that user information even though the application is being used from the Mobile Browser.
But we won’t be able to distinguish whether it is from mobile browser or from the Desktop browser. Because both browser information is displayed as same in the Recent activity of the User.
So it would be helpful if we have the ability to separate the both browsers or can be able to filter out the users who are using mobile browser and who are using the Desktop browser. If we can achieve this condition we can also send separate engagements for users in different browsers, that would be helpful.
Best answer by link_black
Gainsight PX does track record the “User Agent” value sent by the web browser and it does have this identification information available. So, I think some/all of the above is already possible.
See below from my PX User Profile screen:
Here is that same field being used in Audience Explorer, Analytics, and Engagement Audience Logic: