- Closed Renewals Associated with a CSM “Save” -- illustrates how CS contributes to customer retention
- Closed Upsells Attributed to CSMs -- illustrates how CS expands existing customers
- Closed New Business where a Customer Reference Occurred -- illustrates how CS helps land new business
Interested in tracking the ROI of CS? Check out our Vault assets and blog post on Tracking ROI of Customer Success. A complete list of the supporting Vault Assets is included at the bottom of the blog. Highlights include:
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