Upcoming Support Holidays - December 2020

  • 18 December 2020
  • 1 reply
  • 95 views
Upcoming Support Holidays - December 2020
Userlevel 4

Happy holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.  

  • Thursday, Dec 24:
    • Live chat disable
    • Phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Friday, Dec 25:
    • Closed
  • Monday-Thursday Dec 28-31
    • Live chat disable
    • Phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Friday, January 1
    • Closed

We will return to normal business hours and all channels operating on January 4, 2021.  As a reminder, you can submit support cases through the portal, following the guide here

We hope all of our customers have a safe and healthy holiday season!! :snowflake::snowman2:


1 reply

Userlevel 7
Badge +2

Bumping this to the top for more visibility.

Reply