Support Operating Hours - March 2021

  • 12 March 2021
  • 0 replies

Userlevel 4

Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off.


  • Friday, March 12:
    • Live chat disabled
    • Phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Monday, March  22
    • Modified chat hours (10am-5pm CST)
  • Monday, March  29
    • Modified chat hours (10am-5pm CST)


We will return to normal business hours and all channels operating on Tuesday, March 30.  As a reminder, you can submit support cases through the portal, following the guide here

Thank you!

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