Support Operating Hours for February

  • 11 February 2021
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Userlevel 4

Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off.

 

  • Monday, February 15:
    • Closed
  • Friday, February 19:
    • Live chat disabled
    • Phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Wednesday-Thursday, Feb 24-25
    • Modified chat hours (12pm CST-6pm CST)
    • Delayed response time on non-urgent issues
  • Friday, February 26
    • Modified chat hours (10am-5pm CST)

 

We will return to normal business hours and all channels operating on Monday, March 1.  As a reminder, you can submit support cases through the portal, following the guide here

Thank you for your patience during the month, so our agents can take some much needed time off.

 


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