Support Operating Hours - April 2021

  • 9 April 2021
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Userlevel 4

Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off.

  • Monday, April 12:
    • Live chat disabled
    • Phone support disabled (US Hours)
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Tuesday, April 13
    • Modified chat hours (10am-5pm CST)
  • Monday, April  26
    • Modified chat hours (10am-5pm CST)

As a reminder, you can submit support cases through the portal, following the guide here


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