Sponsor Tracking Update - Notifications are temporarily suspended (11/11)
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We have temporarily suspended Sponsor Tracking notifications while we address an issue that was causing false positives to be triggered in Sponsor Tracking. These issues are due to a recent change in how LinkedIn profiles are formatted. Gainsight Users will not receive any notifications of tracked sponsors during this time. We will notify you once this is re-enabled - expected to be around 11/13.
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Update on Sponsor Tracking: We are continuing to work through issue resolution with Sponsor Tracking - this is not be reactivated on 11/13. Updates will continue to be posted here on the issue.
Userlevel 7
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I have seen a number of Sponsor Tracking changes this week in my instance. I am wondering if I should advise my teams to disregard, or if Sponsor Tracking is back ON now.
Hi, has Sponsor Tracking been turned back on yet? Thanks for any status you can share.
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Sponsor Tracking is now re-enabled and you should receive notifications again. No historical notifications will be triggered. Thank you for your patience as we resolved this issue.
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