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Kenneth R

started this topic

Welcome to the new multi-product Gainsight Community! 🚀

Welcome back! Between Monday 11th and Monday 18th December we were busy merging our Gainsight and inSpired communities. Now we’re back and...

Keep using your Community account when changing companies

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Kenneth RGainsight Community Manager

published in Community News

Definitions of our Idea Statuses

As part of our recent project to merge the Gainsight and inSpired communities we made some changes to the statuses of our ideas in order to make them more simple, streamlined and intuitive.Below is a set of simple definitions for each of our current statuses. Idea Status Definition New Idea New idea that has not yet been reviewed or acknowledged by a Product Manager Open Idea has been reviewed and acknowledged by a Product Manager Discovery Requirements are being gathered and feasibility is being evaluated Development Idea is currently in development Parked Product Manager has determined this is not going to be considered (for now) Released Idea has been developed and released in the Gainsight product Closed (Won’t Do) Idea won’t be worked on as it isn’t feasible or aligned with product direction Current Behaviour Idea won’t be worked on as it is already cu

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1 month ago

dayn.johnsonAll Star

posted in Community News

Community Manager role | Hybrid in Boston, MA or Arlington, VA (Washington, DC)

Hi all, we’re looking to fill a Community Manager role at Recorded Future, located in North America (East Coast). This position will be part of my Digital Experience team, so besides myself and several other great peeps, you’d also get to work with the always awesome @kstim! The quick highlights include:Hybrid based in either Boston, MA or Arlington, VA (Washington DC) area Currently on a Salesforce community instance, will be POCing Gainsight CC Preferred community management knowledge to included Gainsight & Salesforce, SlackIf you or someone you know might be interested in this opportunity, feel free to DM me here, on Slack in the GGA community, or contact me at dayn.johnson@recordedfuture.com. Would love to chat live with anyone who’s interested, happy to hop on a call to share more details.Job posting: https://boards.greenhouse.io/recordedfuture/jobs/7302460002#app More information about Recorded Future: https://www.recordedfuture.com/

6 days ago

anirbanduttaGrand Slammer

published in Community News

The Community This Week: GameChanger to become One Community for all Gainsight productsBlog

You might have picked up the chatter already but this is a formal announcement of GameChanger ramping up to become One Community for all it’s product lines: CS and PX which it already is, incoming CE and CC.We will be witnessing small changes on GameChanger to prepare for that direction, but here’s a simple one para plan.For CEAcquisitions can be a lengthy process, often spanning multiple quarters and months. However, we find that a quick win is aligning with the parent organization's community, if available. Fortunately, we have us - GameChanger, where the party has just started with 10K + people in the house! 🎉Gainsight CE would be stepping into the Community world for the first time so we’ll need to welcome them and get them settled in.We are throwing doors open for Gainsight Customer Education on GameChanger verrrry soon. :) For CC (inSided)These lines by Bono perfectly sums up the Community situation we’ve had with Gainsight Customer Communities (the product formerly inSided)We'

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7 days ago

revathimenonGainsight Community Manager

published in Community News

New CS Ops & Admin Jobs - Batch 47

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11 days ago

revathimenonGainsight Community Manager

published in Community News

New CS Ops & Admin Jobs - Batch 45

Hello all,Been a while! 😁 Here are some new opportunities:Helium (Los Angeles, CA - Remote) : Customer Operations Manager - https://bit.ly/3w7Ygh7 PubMatic (Gurugram, India- Hybrid) : Customer Success Operations Manager, APAC - https://bit.ly/3HRTmHo ZoomInfo (Vancouver, WA) : Senior Customer Success Operations Manager - https://bit.ly/3StdViw Herjavec Group (Bengaluru, India) : Customer Success Operations Analyst - https://bit.ly/4bYK3U6 Chargebee (NAMER) :Global head of Customer Operations - https://bit.ly/49zlQlm Security Scorecard (US- Remote) : Senior Manager RevOps, Head of CS Operations - https://bit.ly/4bHZcZH SoSafe (Dublin, Ireland) : Customer Success Operations Manager - https://bit.ly/3T8EVp3 SoSafe (Cologne, North Rhine-Westphalia, Germany) : Customer Success Operations Manager - https://bit.ly/3SLb8B9 Pigment (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3uNFjj9 K&K Global Talent Solutions Inc. (Columbus, Ohio - Remote) :Gainsight N

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20 days ago

revathimenonGainsight Community Manager

published in Community News

Hopping past the Easter Spam Wave

Hello everyone,I hope you all had a wonderful Easter filled with joy, chocolates, and some well-deserved relaxation! Unfortunately, a bunch of spam posts decided to crash our party here. The Lowdown on the Spam:Just when we were all enjoying our Easter break, our community was hit with an unexpected wave of spam posts. We know it would have been frustrating with those notifications, and we want to extend our sincerest apologies for any inconvenience this may have caused during your holiday time.Our community platform has several robust spam prevention technologies operating that block almost all attempts at posting spam. This includes machine learning algorithms that adjust to new attempts at getting past our measures. Unfortunately, however, it is possible for dedicated spammers to at least temporarily circumvent these systems, as happened past weekend. What We Did About It:Immediate Spring Cleaning and Measures: Our team cleaned up the spam posts within a few hours of it being pos

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21 days ago

revathimenonGainsight Community Manager

published in Community News

New CS Ops & Admin Jobs - Batch 46

Hello everyone, Here are some new opportunities:Swooped (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43qJP4f Webflow (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43rNsGS Connected Cars (Copenhagen, Demark - Hybrid) : CS Operations Lead - https://bit.ly/3x3TqSh Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR Katana (North America - Remote) : Customer Success Operations Manager - https://bit.ly/3x405Mv Productboard (San Fransisco) : Customer Success Operations Manager - https://bit.ly/43tGh12 Varicent (Toronto - Remote) :Senior Customer Success Operations Manager - https://bit.ly/3TpBnxz ABC Glofox (US - Remote) : Customer Success Operations Manager - https://bit.ly/3TwhAwa Goodays (Paris, lille - Hybrid Remote) : Customer Success Operations Manager - https://bit.ly/3PsMh4w athenahealth (Atlanta, GA) : Customer Success Operations Associate - https://bit.ly/4aopzCn athenahealth (Bosto

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1 month ago

Sharon BokShoshin

posted in Community News

Mastering the Art of Health Score Optimization

How do you know if your customer success health scorecard is hitting or missing the mark? Kate Griffin, VP of Professional Services with nCloud Integrators, outlines three steps you can take to evaluate and improve your health score effectiveness. Unlocking Customer Success: Mastering the Art of Health Score Optimization (ncloudintegrators.com)

1 month ago

rajyalakshmi_veleGainsight Employee: Veteran Rookie

posted in Community News

Gainsight Product Roadmap Webinar - FY25

🚨I'm really looking forward to our upcoming webinar, hosted by Denise Stokowski, SVP of Product Management, where we'll have the chance to discuss the exciting future of our products. It's always a pleasure to engage with both our customers and internal colleagues because it reaffirms that we're moving in the right direction with our ideas and constantly striving to make improvements. Even though our plans may shift from time to time to address changing needs or strategic goals, please know that keeping our customers informed is always a top priority for us.Just a quick reminder: here is the link to register for the webinar. During the session, we'll be sharing our roadmap and delving into how our strategic initiatives and enhancements can directly benefit your team and contribute to stronger business outcomes. It's an excellent opportunity for you to interact with our product leaders and ask questions in real-time. Additionally, we'll be sharing further resources and ways for you t

1 month ago

anirbanduttaGrand Slammer

published in Community News

Where is my badge?Blog

Ranks and BadgesRanks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.This is Automatic and denoted by the icons against your profile pic. Read about our Ranking system on the post below. The Badges you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are Manually assigned by the Community team.Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.Does your profile miss a badge?Let’s make it simple to address... please let the Community team know on this thread and we will look into it.A great example (above) of cross-checking whether your Certifications are also reflected on you

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1 month ago

JeniARegistered User

posted in Community News

I'm hiring! Senior Community Specialist role at Jamf

Hi All! If you’re on the hunt for your next Community gig, I may have the role for you! I’m currently searching for a Senior Community Specialist to come join my team at Jamf. The role is for folks either in Canada or the US and can be remote. You can see more about the role at the links below, but here are a few quick facts:This role is responsible for the daily management of Jamf’s communities. I’m not going to shy away from that fact that this is a lot of work. But, it’s also different every day. And it would allow you to work with some of the best customers on the planet! Community at Jamf includes Customer Advocacy. They are not separate. We are not a part of Marketing, and Community at Jamf doesn’t focus on Marketing functions. (We leave that to the talented folks on our Marketing team!) Or goal is to help our customers find more success (in a HUGE variety of ways)! We move fast! If you’re not used to (or couldn’t adjust to) an ever-changing, fast-paced environment, this role lik

2 months ago

kathleenkenny23Gainsight Community Manager

published in Community News

Win $200 for sharing your UX Feedback on Gainsight Products (CS, PX, CC, CE)!News

✋ 😊 Help Needed 🤚 😊 Hello Gainsight Family! Do you ever experience frustrating moments in Gainsight CS, PX, CC, or CE? Well, we want to hear from you!! We are always looking to improve our products and provide a better user experience. In an effort to do this, we need YOUR help! 🎥We are looking for short 30-second videos that capture frustrating or broken experiences for our end users and admins. While we have community posts, there is something about also seeing a video that captures that moment that makes it memorable, powerful and easier to explain to downstream teams. ➡Please encourage your teams to upload their videos HERE ⬅ OR➡Email us at uxfeedback@gainsight.com ⬅ To show our gratitude, we will hold a $200 Amazon Gift Card raffle between all respondents who post a video. ➡These submissions will run through End of April where we will draw a winner!!⬅📣You get one raffle ticket per video, so posting more videos will increase your chances of winning!📣 Thank you for your

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2 months ago

gunjanmACE

posted in Community News

Slack Community: Global Gainsight Admins

Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-29cejrt03-h91bY208GTxf09LT_6VT_QThis is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first time yesterday and there was unanimous support across the admin attendees to setup a Slack channel andd connect. If you’d like to hear about solutions, config issues, and a whole bunch of best practices talk between admins, this is the place. We’re working with Gainsight as well to see how we can collect our top Gainsight requests for making admin lives better.

2 months ago

revathimenonGainsight Community Manager

published in Community News

New CS Ops & Admin Jobs - Batch 44

Hello helllooo!Back with some new opportunities. Here they are:Sitecore (London, UK - Hybrid) : Customer Success Operations Manager (Gainsight Specialist) - https://bit.ly/495w24K Employ Inc (US - Remote) : Gainsight System Manager - https://bit.ly/3vM9Az8 Outreach (Seattle, WA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3vQaY3T Applanix (Portland, OR) : Customer Success Operations Manager - https://bit.ly/494eNAG OTO (Jordan - Remote) : Customer Success Operations Manager - https://bit.ly/49bgEUx Adlook (Warsaw, Poland) : Customer Success Operations Specialist - https://bit.ly/3OemWuc Abnormal security (US - Remote) : Director of CS Operations - https://bit.ly/495w7FA ZoomInfo (Waltham, MA - Hybrid) : Customer Success Operations Specialist - https://bit.ly/48JNEmJ ZoomInfo (Vancouver, WA - Hybrid) : Customer Success Operations Specialist - https://bit.ly/3tX8mAJ Phorest (Dublin, Ireland - Remote) : Junior Gainsight Administator - https://bit.ly/3ucr3QI If you’re a

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2 months ago

sshroffGainsight Employee: Team Captain

published in Community News

2024 CS Ops Product Council Announcement!

The results are in and your 2024 CS Ops Product Council is….Travis Morgan, Netsmart @tmorgan Tonya Clemons, ADP @tonyaclemons Thomas Maier, OneTrust @TMaier Andy Buchanan, Palo Alto Networks @andy_buchanan Angela Domenichelli, OneStudyTeam @angela_domenichelli Matthew Lind, Showpad @matthew_lind Victoria Barry, BMC Software @victoria_peeker_barry John Trask, BeyondTrust @johntrask_bt Adam Prince, Rockwell Automation @ajprince Kathryne Stimpson, Recorded Future @kstim Stuart Kilpatrick, Magnet Forensics @Stuart Alizée Levavasseur, Blue Prism @alizee Romina Herrera, Appspace @romihache Jeff Kirkpatrick, Relativity @darkknight Steven Kardell, Seismic @skardell Manhar Walia, Wigmore IT @manharwalia Patrick McCrudden, Mews @pmccrudden Wayne Dilworth, N2Y @waynedilworth Mai Eliezer, Comeet @mai.eliezer Zak Henderson, Motus @ZHenderson55 Huge CONGRATULATIONS to these awesome individuals for being nominated and selected for our third annual CS Ops Product Council. We had close to a 100 nomi

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3 months ago

dshorterGainsight Employee: Rookie

posted in Community News

Are you a Gamechanger? Award nominations for Pulse US '24 are now open!

The 2024 GameChanger Awards Nominations are now open! The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!This year's Categories are...The Visionary The Challenger The Defender The Experience Maker The Dream Team The Architect The Digital Success Disrupter The Transformational Leader of the Year (VP or above)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between Feb 2023 and Feb 2024. Winners and finalists will receive 1 free ticket to Pulse 2024 in St. Louis, May 15th - 16th, 2024. There each winner will be celebrated and presented w

3 months ago

revathimenonGainsight Community Manager

published in Community News

New CS Ops & Admin Jobs - Batch 43

Hi friends,Happy New Year! 🎊I hope this year is going to be FULL of exciting opportunities and experiences. Here are some new opportunities to kick the year off:Minutes Solutions (Toronto, ON - Remote) : Customer Success Operations Manager - https://bit.ly/4aUDmle Mastercard (4 locations) : Manager, CS Operations -https://mstr.cd/4aJOdym Greenlight Guru (NAMER - Remote) : Senior Customer Success Operations Manager - https://bit.ly/48QRFp1 sysdig (Costa Rica - Flexible) : Customer Success Operations Manager - https://bit.ly/47u6tsL Squire (Remote) : Customer Success Operations Manager - https://bit.ly/3vwhbSg Culture Amp (San Fransisco, CA - Hybrid) : Director of Sales & CS Operations - https://bit.ly/3RQKvdL Lean IX (Berlin, Germany - On site) : Customer Success Operations Manager EMEA - https://bit.ly/47ve8a7 Watershed (San Fransisco, CA - Remote) : Customer Success Operations Lead - https://bit.ly/3RWvGGq atlan (India - Remote) : Customer Success Operations Manager - https://bi

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3 months ago

ashleverShoshin

asked in Community News

Hiring: Gainsight System Manager - Employ Inc

Hi Community,Hope everyone is having a great start to 2024!Employ Inc is hiring for a Gainsight System Manager (Gainsight Administrator). If you or someone you know is interested, apply here:https://careers.employinc.com/jobs/13676066-gainsight-system-managerThanks :)

3 months ago

anirbanduttaGrand Slammer

published in Community News

The Community This Week: Global Community Admins uniteBlog

Gainsight is enriched by a complementary, completely Admin-managed Support system in addition to the GameChanger Community. It all started as a Slack channel started by@gunjanm and@jean.nairon, triggered by the pandemic posing a threat to people losing touch with each other. Hear @gunjanm and@bmayden sharing the impact of this Community as the Global Admins grow from strength to strength Also, catch the lively conversation on LinkedIn building, as this video was published. Global Admins Community 🤝🏼 GameChanger CommunityThe Gainsight Community galaxy extends acrossGainsight Global Admins LinkedIn Gainsight Global Admins Meetup Gainsight Global Admins Slack in addition to the official Gainsight channels Every platform has it’s strengths and dominant usecases, And most imp. requires it’s own Login.There can be many paths to value realization but here is a very neat description of the purpose of these channels by@seth, so you can choose your own pathhttps://community.gainsight.com/

15511

3 months ago

GameChangerAdminRegistered User

published in Community News

How to Earn Community Points & RanksBlog

Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and

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3 months ago

anirbanduttaGrand Slammer

published in Community News

GameChanger Community 2023 wrap-upBlog

As we head off into the holiday season let’s take 5m to reflect on the amazing ride 2023 has been! A brand new GameChanger Community!First of all, Thank you for the patience through the a little over a week period of not being able to engage on GameChanger or inSpired as we were in read-only mode.Now that we finally made it through to the other side, reset your password if you haven't done so yet, and let us know what you think of the new Community?What do you think about the two highways: For Product and For Industry discussions, running across the breadth of the site?🎄🎄🎄So here’s 2023 wrapped 10K registered membersThe GameChanger member-base grew by 21% and we crossed 10,000 users in October!What’s more exciting is over the course of the past year, 11% of them have actually posted something after logging in.Since all of 2023 we have been two separate entities, let’s take this opportunity of getting to know who have been the movers and shakers for inSpired and GameChanger in 2023.

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3 months ago

Kenneth RGainsight Community Manager

published in Community News

Welcome to the new multi-product Gainsight Community! 🚀

Welcome back! Between Monday 11th and Monday 18th December we were busy merging our Gainsight and inSpired communities. Now we’re back and are excited to share our new multi-product community with you!A couple of important things you need to know:For security reasons we’re not able to migrate passwords - that means you need to reset your password the first time you come back after the merge. It just takes a few moments! We aren’t able to migrate Group membership, so you’ll need to re-join any Groups you were previously part of. Don’t worry, we’re also going to be sending out invites to make it really easy for you!What else has changed? A lot! 🚀We now have community discussion areas for all of our Gainsight products (CS, PX, CC and CE) and every product has a new landing page full of relevant content, links and resources. We now have industry best practice areas for Customer Success, Product Experience, Communities, and Customer Education. We’ve greatly simplified the taxonomy of

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4 months ago

anirbanduttaGrand Slammer

published in Community News

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just email community@gainsight.com with your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

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4 months ago

sai_ramGrand Slammer

published in Community News

Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat

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4 months ago

anirbanduttaGrand Slammer

posted in Community News

We need to Rejoin our Groups back on GameChanger Community after the merger ⛺️

The Good news is that all our content, activity, badges and points would be restored on the Community.However, Group memberships would not be retained through the process. What happens?After successful completion of the merge, My Groups on the ‘Groups’ section would be a clean slate. We have to start finding our way back to groups we have been using.Before merger After mergerThe migration workflow limits Groups being migrated as content-folders only, but without the membership. And neither can membership be restored as a bulk operation afterward, because of an unavailability of a Group Api today. 2 mins to Re-join your Groups ⛺️Find: From the Groups and Betas section, click on the rounded group tabs under the Find a new group title to sift through groups Join: Joining is largely self-service. You can ‘Join’ public groups yourself ‘Request to join’ Private groups you have been a part of, and one of the Group modera

4 months ago

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