Start date of incident:
9/3/15, Around 4pm CDT
End date of incident:
9/3/15, 11:25pm CDT
Description of incident:
sFTP Outage
What was the impact:
Customers who had jobs set up to transfer data to MDA during the outage received a "connection refused" message
Next Steps for Affected Customers:
Repost files and notify us to trigger their load or send the missing data in the next load
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.
Service Incident: Unplanned sFTP Outage - September 3, 2015
+1
Be the first to reply!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.