Service Incident: IMPORTANT UPDATE TO Filters in Rules and Copilot Outreaches Being Ignored

  • 14 September 2016
  • 2 replies
  • 37 views

Userlevel 5
SUMMARY

On Friday, September 9th, a bug was introduced which caused filters in CoPilot Power Lists and Rules to be ignored. When using "contains" or "does not contain" as a phrase operator in a filter, the filter was ignored which will caused the query to return the wrong results. You will not see any failures because the Power List and Rule did run successfully, however did not return expected results due to the filter being ignored. 

FIX

On Wednesday, September 14, a patch was pushed to address this issue. 


FOR MORE INFORMATION

Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.


2 replies

Userlevel 4
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Hi Emily - 



Does Gainsight have measures in place to catch an issue such as this sooner, in the event that it happens again in the future? 



Thank you,

Lauren
Userlevel 5
Lauren, 



This was a regression. We are working with QA and Engineering to ensure we have measures in place to catch these types of issues before the code is pushed live in the future. 

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