Service Incident: Gainsight Email Service Outage

  • 26 September 2016
  • 4 replies
  • 37 views
mahesh_patil
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SUMMARY



On Monday, September 26th we're tracking an outage with Gainsight Email Service. Our upstream mail service provider, Sendgrid is experiencing issues which will impact emails being sent through Gainsight Email Service. CoPilot outreaches and Rules Engine emails including success/failure notifications are routed through this service. The impact of this outage could be email failures. 



Sendgrid is aware of this issue and they are working to resolve this as soon as possible. A timeline is not available at this time. 



FOR MORE INFORMATION



Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.



UPDATE



Monday, September 26 12:06 PM CST: Sendgrid has resolved this issue. From the Gainsight side, Outreaches were blocked while Sendgrid worked to push out a fix. Now that the fix has been pushed, we've resumed Outreaches. Outreaches were blocked from 9:25 AM CST to 11:40 AM CST.

4 replies

lane_h
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Does this impact operational emails sent via the rules engine?
Director of CX and Scale Programs
emily_mcdaniel_629a86
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Lane - this will impact operational emails. 
emily_mcdaniel_629a86
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The Sendgrid ops team has identified the issue and are in the process of moving traffic away from the responsible servers. More updates to follow.
emily_mcdaniel_629a86
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Sendgrid has resolved this issue. From the Gainsight side, Outreaches were blocked while Sendgrid worked to push out a fix. Now that the fix has been pushed, we've resumed Outreaches. Outreaches were blocked from 9:25 AM CST to 11:40 AM CST.

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