Service Incident - Copilot Survey Responses - October 2, 2015

  • 2 October 2015
  • 2 replies
  • 42 views

Userlevel 5
SUMMARY

As of October 2, 2015 CDT, we are investigating the following service incident:

We are currently investigating reports of survey responses from surveys sent via copilot not being captured. This appears to be an issue only if you have account sharing set to private in your Salesforce Organization and the user "Site Guest" Default External Access is set to Private. 

As a workaround for now, you can change the permission settings on user Site Guest User from Private to Public so that the user has Account visibility. 

FOR MORE INFORMATION

Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.

2 replies

Userlevel 7
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Naquiyah, the instructions are in this support article at the top in the section called Salesforce Sharing Settings.
Userlevel 5
Hi Emily 



If you can send us instructions on how to check the above that would be great and I can ensure the above is reflected before sending surveys out via CoPilot



Naquiyah Cash

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