Service Incident - C360 Summary Fields Are Blank - June 18, 2015

  • 18 June 2015
  • 2 replies
  • 43 views

Userlevel 5
SUMMARY

As of June 18, 2015 9:15am CDT, we are investigating the following service incident:

We are currently investigating reports of Customer 360 Summary fields showing as blank. Upon logging in post 4.28.1 release today some customers have reported seeing this issue. 

June 18, 2015 10:50am CDT: We have identified the root cause of the issue. We are working to package the fix and ship to customers once testing has been completed. 

June 18, 2015 3:00m CDT: This issue has been resolved within patch release 4.28.2. This patch has been pushed to all customers who are not on our opt out of auto upgrade list. 

FOR MORE INFORMATION

Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.

2 replies

Userlevel 5
We have identified the root cause of the issue. We are working to package the fix and ship to customers once testing has been completed. 
Userlevel 5
This issue has been resolved within patch release 4.28.2. This patch has been pushed to all customers who are not on our opt out of auto upgrade list. 

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