Question

Problem with Support Ticket Form & Login

  • 18 February 2017
  • 5 replies
  • 43 views

Userlevel 7
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We migrated our support documentation to a new platform this afternoon, and currently the Submit Ticket and Sign In buttons are not working on https://support.gainsight.com.

To contact Gainsight support in the meantime, please email support@gainsight.com. During business hours, you can also use the support chat option on Gainsight Go. 

I'll post an update when the links are working again. Thank you for your patience.

5 replies

Userlevel 7
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The Sign In and Submit Ticket links are working now, and allow you to submit tickets through Zendesk or check case status. 
Userlevel 7
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Lila, at first glance this new platform is great!  Seems very well organized and makes information easier to find! Great job!
Userlevel 7
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Thanks for the early feedback, Jeff.
Userlevel 6
Have we had any reported issues with old links not redirecting?  I've experienced this a few times today.  Thanks
Userlevel 7
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Hi Scott, Please report any broken links to docs@gainsight.com. All of the our old article URLs now have new URLs, so if you're trying to access a link from a bookmark or an old email for example, the link has changed. However, if you're on the new site and you encounter a broken link within an article, please report it and we'll fix it.

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