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New Community is Live!

  • 21 October 2019
  • 1 reply
  • 121 views
New Community is Live!
Userlevel 7

We’re excited to announce the Gainsight Community is on a new platform! All of your posts, comments, and profile information is migrated here. 

There are two important steps you’ll need to take to login and use the new site:

  1. You must change your password after the new site launches. Passwords are encrypted, so we can’t migrate these to the new site. 
  • Important: Your new login is your username from the old Community, and not your email address. To retrieve your login information and set a new password, just click the link above and enter your email address. The password reset email will contain your username. 

       2. Re-Subscribe to the categories you’re interested in. We strongly recommend that everyone follows the  Product News & Updates category to receive important updates on releases, webinars, etc.

  • Are you a PX customer? Be sure to follow the PX Ideas and PX Discussions categories.
  • Are you a CS customer? Follow CS Ideas, and any of the CS Discussion topics you’re interested in.

In general, the user experience will be similar, with some helpful new additions. On the new platform you’ll be able to:

  • Perform more accurate searches and view “smarter” results based on popularity and status of posts

  • Send direct messages to other Community members

  • View Idea posts with the most votes, by status, most views, most replies, and newest

  • Quickly access views of your own posts and replies

  • Easily navigate from one category to another on the home page

  • Mark responses as helpful

  • Post product feedback to one category per product (CS, PX, RO)

You can also check out this FAQ for more info on the new Community and what’s different. If you have any questions or feedback, please email community@gainsight.com.


1 reply

Userlevel 7

@All,  I want to repeat that, your new login is your username from the old Community and not your email address.

To retrieve your login information and set a new password, just click here and enter your email address. The password reset email will contain your username. Hereafter you should be logging in with your username. 

Please email us for any login issues/queries community@gainsight.com. 

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