Incident: Outage with processing data for limited customers

  • 9 August 2017
  • 2 replies

Userlevel 5
Our Techops team has been made aware of a hardware failure on a data processor.  This is only affecting a LIMITED amount of customers and we are working to get this resolved ASAP.

Customers on this processor may experience:
- Rules not running
- MDA tables not loading
- Reports/dashboards not loading
- Powerlists and outreaches not loading and/or running

For the latest updates, please follow our status page.  We will also update this post as we receive updates.

2 replies

Userlevel 4
Thank you for the heads up Mandy 🙂
Userlevel 5
The processor is now up and running, and all queues have been unblocked for the customers affected.