Question

Incident on 1st August 2016 - Rules Failed/Delayed for few tenants

  • 3 August 2016
  • 0 replies
  • 9 views

Incident Window : On Monday 1st August
2016  - between 12:00 AM & 1:00
AM  CST




 



Our MDA
upstream infrastructure provider encountered a failure in one of the
components.  Due to this failure, few of
our Tenants/Customers Rules either failed or got delayed.



Gainsight
Support team has reached out to the individual Tenants/Customers who were
impacted by this Hardware failure with remediation details.



The issue
was resolved and the services are operating normally.



 



Impact Details :
PRODUCTION Environment




Gainsight Application  -
SFDC  :  NO IMPACT



Data Ingestion Queue - MDA :  NO
IMPACT



Rules Engine Queue  - MDA
:  Rules failed/delayed for few Customers



Data Processor Queue - MDA : 
Rules failed/delayed for few Customers



 



FOR
MORE INFORMATION




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subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.


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