Hello from your Support friends! We wanted to update our customers on some upcoming holidays the team will be taking, which may affect ticket resolution times and channel availability.
- November 11 - CLOSED for Veterans Day
- November 13 - Lightly Staffed
- November 16 - Lightly Staffed for Diwali
- November 27-28 - CLOSED for Thanksgiving
During the days when the team is Lightly Staffed, the team will only be responding to high and urgent priority tickets and response times for low and normal priority tickets may be delayed. Please note that live chat and phone support will be on limited hours for these days. For days we are CLOSED, there will be no live chat and phone support, and only high/urgent tickets will be worked.
Thanks so much for your understanding and letting our team take the time of they need to celebrate the holidays.