Question

Gainsight Scheduled MDA Release: Wednesday, 24th August 2016

  • 23 August 2016
  • 4 replies
  • 55 views

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SUMMARY :  MDA changes

to support  Gainsight Managed Package -

Release 5.2  - August 2016 in SFDC.









Maintenance

Window : 
  Between 9:30 PM

Wednesday 24th August and 3:30 AM Thursday 

25th August 2016  CST









Queues

Hold Time : 
2 Hours









 









Activity

:  
Gainsight has planned a

scheduled deployment on MDA as Minor Release to support  Gainsight Managed Package - Release 5.2  - August 2016 in SFDC. During this

maintenance Rules and Data Processor will be in hold state for about 2 Hours.

Soon after the deployment,  all queues will resume as normal.









This deployment

includes backend changes to support following Enhancements and many others:










    Create Success Snapshot presentations for Relationships.
    Create Power Lists, Email Templates, and Outreaches, and view
    Email Analytics for Relationship Types.
    Send Relationship Surveys via CoPilot.
    Create
    Success Plans for relationships using the rules engine.
    Export
    Success Plans for Relationships.
  • Account Lookup field flexibility in rule creation 



 









Impact

Details : PRODUCTION Environment










Gainsight

Application  - SFDC  :  NO IMPACT









Data Ingestion

Queue - MDA :  NO IMPACT









Rules Engine

Queue  - MDA :  Delay of about 2 Hours expected.









Data Processor

Queue - MDA :  Delay of about 2 Hours expected.









 









FOR

MORE INFORMATION









Please

subscribe to this article for updates. If you have questions, please open a

ticket with us by sending a note to support@gainsight.com.



4 replies

Userlevel 7
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Will this have any impact on Co-Pilot?  If so, what impact?
Userlevel 7
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Also - we are still running Gainsight 4 in production....will this cause any disruption to our production service post-deployment?
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Deployment has completed successfully, Rules and Data processor jobs have started executing as normal.
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Hi Jeff,



If there were any

scheduled outreaches in Co-Pilot, those might have experienced some delays.



I have verified that

your Organization has opted out of Release 5.2 hence you will continue on

Gainsight 4 with out any disruption.


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