Maintenance Window : Between 1:00 AM and 5:00 AM ,Thursday September 1st 2016 CST
Queues Hold Time : 2 Hours
Activity : Gainsight has planned a scheduled deployment on MDA (Backend Infrastructure) as Minor Release. During this maintenance Rules will be in hold state for about 2 Hour. Soon after the deployment, all queues will resume as normal.
This deployment includes following feature/bug fixes:
- Delete action on Custom Objects are not working, due to which customers are not able to remove unused fields. This feature is extensively used to do regular clean up of the objects.The fix will ensure delete behavior will work now
- Outreach from CoPilot has a feature to create Salesforce activities. Salesforce activity creation is failing while uploading the documents due to connectivity issues. In this fix, we gracefully handle the exception and create Salesforce activity for rest of the email other than attachments and inline images
Impact Details : PRODUCTION Environment
Gainsight Application - SFDC : NO IMPACT
Data Ingestion Queue - MDA : NO IMPACT
Rules Engine Queue - MDA : Delay of about 2 Hour expected
Data Processor Queue - MDA : NO IMPACT
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