Question

Gainsight Scheduled MDA Major Release: Thursday, 22nd September 2016

  • 20 September 2016
  • 4 replies
  • 37 views

Maintenance
Window :  
 



CST - Between
12:00 AM and 06:00 AM, Thursday 22nd September, 2016  



UTC - Between
05:00 AM and 11:00 AM, Thursday 22nd 
September, 2016



IST -  Between 10:30 AM and 04:30 PM, Thursday
22nd  September, 2016



 



Activity
:  
Gainsight has planned a
scheduled deployment on MDA (Backend Infrastructure) as Major  Release. During this maintenance Rules and
Data processor queues  will be in hold state for about 2 Hour. 




This deployment
includes changes in MDA to support feature updates coming as part of GAINSIGHT
SFDC V5.3
  and few bug fixes. 



    Scorecard 2.0 Enhancements Vault - Global Search and new actions support in Rules Export Dashboard Services Reports - Users can email Gainsight Home Dashboards as a PPT using the Export option CoPilot - Track clicks on hyperlinks in an email using an Outreach

 

Queues
Hold Time : 
 2 Hours





Impact
Details : PRODUCTION Environment




Gainsight
Application  - SFDC  :  NO IMPACT



Data Ingestion
Queue - MDA :  NO IMPACT



Data Processor
Queue - MDA :  Delay of 2 Hours expected.



Rules Engine
Queue  - MDA :  Delay of 2 Hour expected.



 



FOR
MORE INFORMATION




Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.




4 replies

Userlevel 5
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Thanks Mahesh.  We are monitoring the Email Logs.  It looks like most Outreaches have sent and we are just waiting for a handful to post to the emails logs.  We appreciate update on backlog being clear.
Hi Jeff,

We see the backlog has cleared.  
Hi Jeff,

Yes, maintenance has completed successfully.

Inspite of adding additional capacity we still see a small backlog in queue.  We anticipate these to clear up soon (Next 30 mins to 40 mins).  

We are closely watching the queues and don't see any errors except for minor delays.  

Please share your Tenant ID/Details to investigate further.
Userlevel 5
Badge
Is this maintenance complete?

We are waiting for our schedule Outreaches to go out and they haven't started yet.

Thanks,

~Jeff

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