- Social tagging in Timeline posts – Social tagging allows you to tag Gainsight users within Timeline posts using the '@' symbol and their name; email notifications for tags make it easy for teammates to know when their help or attention is needed for a customer.
- Easily make the switch to Survey 2.0 – This release provides a utility to support migration from Survey 1.0 to Survey 2.0, to save you time and effort switching to the latest and greatest Gainsight's Survey has to offer.
- Access Sally the AI bot directly in the Gainsight app – users can now query for customer information from any page in Gainsight using Sally the AI bot.
- New Scorecard Unified Fact Object enables easier reporting/editing of Account or Relationship scorecards – The Scorecard Unified Fact object greatly enhances the Scorecard Mass Edit report by allowing you to view and edit multiple Scorecards within a single Mass Edit report. This object is unique per entity; only one Unified Fact Object exists for all of the Account Scorecards and only one Unified Fact object exists for all of the Relationship Scorecards.