The v6.23 release is live in NXT orgs in the US as of April 10, and for EU customers on April 17. Check out the release notes here.
For SFDC customers, the release will be live in your production and sandbox orgs as of April 20. Check out the release notes here (will be published on April 20).
Some highlights from this release include:
Gainsight Introduces Two New License Types: Two new license types (Internal Collaborator and External) are added in Gainsight for managing users better and to provide more clarity on the user roles based on the assigned license in Gainsight. For more information about the new Gainsight license types, refer to the User License Management article (NXT and SFDC)
Sightline Vault has new solutions covering Reference Management, Risk Escalation, Success Plans, and Management Dashboards.
Automated Scorecard Activities to be Deleted if Older Than 8 Weeks: Given the minimal usage of automated scorecard activity history, Gainsight will be deleting automated scorecard activities that do not have any comments and are older than eight weeks.
Note: All manually created activities and automated activities with manual comments are retained.
SPECIAL NOTE FOR NXT CUSTOMERS
COCKPIT ON HORIZON EXPERIENCE GOES LIVE ON APRIL 21
Cockpit on Horizon Experience will be enabled for all the customers and all environments that have not been upgraded to Horizon Cockpit yet, will be upgraded on April 21, 2021 with the April Patch Release. For more information, refer to the Cockpit New Functionalities and Improvements (Horizon Experience) article.
APRIL RELEASE FOR PX CUSTOMERS
The PX release is also live as of April 21, and includes enhancements such as:
The Knowledge Center Bot has new UX enhancements to make it easier to customize the experience for your users.
We’ve added text based targeting to the Product and Guide Mapper to help you better control UI element targeting.
We’ve also added Engagement Support for Mobile and On Prep Applications which extends the options you have to engage with your audience.
There are a ton more enhancements to the Query Builder and other areas as well!
To learn more about the PX April release, check out the release notes (when they are published on April 21).