Gainsight MDA Emergency Hotfix: Saturday 24th Dec 2016

  • 24 December 2016
  • 1 reply

Hotfix Release Window:

UTC - Between 3:30 AM to 5:30 AM Saturday 24th Dec 2016

CST - Between 9:30 PM  to 11:30 PM  Friday 23rd Dec 2016

IST -  Between 9:00 AM to 11:00 AM  Saturday 24th Dec 2016


Activity:  An emergency Hotfix will be released for identified issue in the MDA backend.  Rules Queues will be held briefly during this release window which might cause minor delays.

This fix will address Rule setup filters when "datetime" field has a null check while fetching data from Salesforce object. 


Queues Hold Time:  1 Hour


Impact Details: PRODUCTION Environment

Gainsight Application  - SFDC:  NO IMPACT

Data Ingestion Queue - MDA:  NO IMPACT

Data Processor Queue - MDA:  NO IMPACT

Rules Engine Queue  - MDA:  Delay of about 1 Hour expected.




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