Question

Gainsight Emergency Hotfix: Thursday 18 August, 2016

  • 18 August 2016
  • 2 replies
  • 30 views

SUMMARY 



 



Activity :  Emergency hotfix  was released



Maintenance Window :   Between 7:00 AM and 8:30 AM ,
Thursday 18th August, 2016  CST



Queues Hold Time :  1 Hours



 



This
release was to fix an issue identified in Gainsight backend component.
 During this release, Rules were in hold state for about 1 hour.  Soon after the deployment,  all queues
have resumed as normal.



Impact Details :
PRODUCTION Environment




Gainsight Application  -
SFDC  :  NO IMPACT



Data Ingestion Queue - MDA :  NO
IMPACT



Data Processor Queue - MDA :  NO
IMPACT



Rules Engine Queue  - MDA
:  Delay of 1 Hour expected.



 



 



FOR
MORE INFORMATION




Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.




2 replies

Userlevel 7
Badge +2
Is it possible to start getting advance notices of these updates?
Hi Jeff,Considering the nature of activity "Emergency Hotfix" we have very small lead of visibility.

Saying that, we will try our best to provide notice as early as possible, as we do for our Planned maintenance.

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