Question

Gainsight Emergency Hotfix : Friday, 23rd September 2016

  • 23 September 2016
  • 5 replies
  • 44 views

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Maintenance

Window : 
  









CST - Between 10:00 AM

and 12:00 PM, Friday,

23rd  September 2016  









UTC - Between 03:00 PM

and 05:00 PM, Friday,

23rd  September 2016









IST -  Between 08:30 PM and 10:30 PM, Friday, 23rd  September 2016









 









Activity

Post yesterday's major release, we have

identified a potential issue which could cause failures of rules in certain

conditions.   An Emergency Hotfix

will be deployed on MDA (Backend Infrastructure) to fix this issue.  



Data Processor queue will be in hold state

for about 1 hours during this maintenance. 

Soon after the

deployment,  Data Processor queue will resumed as normal.















Queues

Hold Time : 
 1 Hours









 









Impact

Details : PRODUCTION Environment










Gainsight

Application  - SFDC  :  NO IMPACT









Data Ingestion

Queue - MDA :   NO IMPACT









Data Processor

Queue - MDA :  Delay of about 1 Hour expected









Rules Engine

Queue  - MDA :  NO IMPACT









 









FOR

MORE INFORMATION









Please

subscribe to this article for updates. If you have questions, please open a

ticket with us by sending a note to support@gainsight.com.



5 replies

Userlevel 7
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Manesh was there a notification of a major release yesterday? I didn't see one.  What is the nature of this issue which could cause failures of rules?
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Hi Jeff,



Here is the link for yesterdays Major Release in MDA.  

https://community.gainsight.com/gainsight/topics/gainsight-scheduled-mda-major-release-thursday-22nd...



I will update the details of the issue shortly.
Userlevel 7
Badge +3
Ah Mahesh, thanks. I did get that notificaiton.Apologies, I thought this meant a major release to the frontend.
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Hi Jeff,



There was an issue due to a migration script deployed in production yesterday. This script introduced newer data types that was not intended for consumption. With this Hotfix, the earlier behaviour will continue to work.



Hope this helps.
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Deployment completed successfully.  Data Processor Queue is back to normal.

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