CS v6.9 Release is Live in Sandboxes

  • 5 December 2019
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CS v6.9 Release is Live in Sandboxes
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The holidays are coming soon, and so is our v6.9 CS release!

For orgs that take automatic upgrades, your Sandbox environments were updated this week, and the Production upgrade is scheduled for Dec. 17. Draft release notes are available now, and final published release notes will be available on Dec. 17. NXT orgs have already been upgraded to 6.9, and draft release notes are here.

6.9 Release highlights include:

  • Company Intelligence: Stay up-to-date on your key customers, prospects, and competitors with Slack updates via our new Company Intelligence feature (paid add-on)

  • Success Plan: Better collaborate around your customer’s success with Timeline for Success Plans

  • Journey Orchestrator: Ensure your important customer communications are delivered with the ability to send plain text emails from Journey Orchestrator. Gainsight now supports both HTML and Plain Text format in Email Templates.

  • Renewal Center: You can now modify Scores for a Company’s Scorecard from the Scorecard tab on Renewal Center Detail view. You can also create and edit Timeline activities from Renewal Center.

Upgrade Process & Calendar:

We are in the process of finalizing our 2020 release calendar, and will update the links below soon. 


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