August 6.5 Release is Live!

  • 13 August 2019
  • 2 replies

Userlevel 7
For orgs that opt in to automatic upgrades, the 6.5 CS release is live! You can watch this 6-min. video preview of what's new in this release, as well as read all about it in our published release notes


Highlights include:

  • Add Comments to Timeline Activities, @mention users in comments, and get notified when you're mentioned in a comment. Comments are available in 360 > Timeline, Cockpit, and Gainsight widgets; and soon they'll be available in mobile too!
  • Hover on objects and fields in the Report Builder to view contextual help. Great for new admins or anyone who's uncertain of which objects or fields to use for reporting!
  • New Enablement Engine allows you to create in-app engagements to help onboard and train users on your Gainsight and CS processes! Note: This is a new offering available as an add-on to your CS subscription. Contact your account manager for more information!
  • New Load to People rule action simplifies the process for loading data to the Person Model!  
  • Survey 2.0 now supports question tokenization, so you can personalize questions, such as "How would you rate the support you've received from your CSM Jane Doe?"
  • Customize the Survey 2.0 theme, with your logo, preferred fonts, images, header and footer, and a new buttons option, etc.
  • Export the participant list from JO Programs
  • Send escalation emails with survey links or buttons
  • Edit the default token mapping in email assist
  • And more!

Got questions or feedback? Share it here!

2 replies

Userlevel 7
Badge +3
My teams are super excited about the comments!

Userlevel 6
Seconded, the team loves the comment ability!!