Question

Accessing existing tickets on support.gainsight.com

  • 29 April 2019
  • 1 reply
  • 62 views

Userlevel 7
Badge +2
Having trouble trying to view tickets on support.gainsight.com. I click on "Check your existing requests" and the page reloads itself. Never takes me to a login or to my existing tickets. Cleared browser cache, closed out Chrome and tried again. Same.

I opened a support ticket (via chat) on it, but no resolution yet. Figured I'd post here as well.


1 reply

Userlevel 4
We are actively working with our vendor to get this resolved. They are currently investigating this with their Tier 2 teams, and have this raised as a high priority, critical issue.

We will update this thread as soon as we have more information to share.

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