Use this thread to share your feedback, queries, discussions. You can also use this thread to report bugs (if any) or anything that’s related to your experience with the "Email to Timeline" feature enabled as part of Beta program in your respective Orgs.
Our team is eager to receive your feedback as it will help us make this feature more delightful. Hope you all actively use this feature and share your feedback with us.
Thank you in anticipation!
Already have an account? Login
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
From our testing, I can confirm that if the outbound email as multiple email addresses, each will be added to the External Attendees on the Timeline Activity if at least one matches a Person record.
For example, 4 external emails: 2 are associated to Person entries and 2 are not. Timeline activity was logged to the correct account for the matching Persons and the other emails were added as additional external attendees
You can contact firstname.lastname@example.org for assistance, and if you still need additional help, we'll get you in touch with a product team member. Thanks for jumping in to try this new feature out!
Thank you for including athenahealth in the Beta! We are working hard to meet the prerequisites so the email to Timeline functionality can work.
Our biggest struggle is with Gainsight Person. I joined Office Hours yesterday for some general questions, and observed several other people say they were just listening to hear more about Gainsight Person.
I have a few recommendations to make this administrative function easier when this becomes generally available:
We are hoping to have the first 5 users testing this the start of next week. We are excited to be included in the Beta and I will post more updates as available.
I've enabled inbound email tracking on the timeline <https://wordstream--jbcxm.na66.visual.force.com/apex/JBCXM__GSEmailConfig> but I'm not able to get it to work. I've been emailing mailto:email@example.com under the "The Avengers" test account, but nothing is populating on the timeline.
I've been using the BCC address that was emailed to me:
I've enabled support access to our ORG, ca you please let me know what I should try next?
I would love to get on a screenshare to get this fixed today.
You're asking for feedback, and my feedback is I can't get it to work, and I haven't received any help on getting it to work.
1. I can't remember if I read this somewhere, or if it was mentioned while at a recent meeting - but if an email doesn't get posted to timeline, isn't the user to get an email indicating that it wasn't posted - and why?
2. Is there a time delay from when the email is sent to the timeline, and to when it is posted? I'm still currently testing, but at this time - my emails haven't appeared in my drafts as of yet. So just wondering if there is a time delay.
Thank you as well for releasing beta to all of us! This is so amazing!
Email notifications are not available at this time, but are a planned enhancement. For now, they can check the drafts area, but naturally that won't show emails that failed completely.
There should not be a significant time delay for emails to appear in Timeline as activities or drafts. Please keep us posted on what you're experiencing, and feel free to post a new thread in the "Email to Timeline Beta" topic. ;)
Thanks for this! Would something similar be done for loading to relationship person?
I assume the rule would be sourcing from relationship contact for that?
Just bring full name into the show section of the rule and then map it within the rule action!