Gainsight is committed to maintaining the highest level of security for our customers. As part of this commitment, we will be discontinuing support for the outdated TLS 1.0 and 1.1 protocols. This move is in line with the industry trend of phasing out these protocols due to their inherent security risks.
If you are using a browser or application that relies on TLS 1.0 or 1.1, you may face issues accessing Gainsight CS application or API’s. To avoid any disruptions, we strongly advise upgrading your browser to the latest version or using a browser that supports TLS 1.2 or higher.
We understand that this change may cause some inconvenience, but we assure you that it is necessary to ensure the safety and security of your data. If you have any questions or concerns, please do not hesitate to contact us. This change will take effect from May 28th, 2023, onwards.